Frequently Asked Questions
Please read the questions and answers here, before submitting an e-mail. The most frequently asked questions are answered here, The detail version of Term of sales and Term of use listed in their own page and can save you the time of composing an e-mail and waiting for a reply.
A: We accept American Express, Discover, Visa, and MasterCard credit and debit cards. Apple Pay, Google Pay, Stripe Payments You may also purchase by pre-paying with a check, money order, or wire transfer (a $25.00 fee is added to wire transfer orders.) Government and educational organizations may purchase up to $2500 on Credit card after that a ACH or wire is required. Businesses which have submitted a credit application and have been approved, may also purchase on up to $2500 on Credit card and ACH or wire after that.
All of these forms of payment are accepted right here on the website. You do not need to contact us to perform a wire transfer, pay by check, or submit a purchase order. When checking out, our order form will allow you to select any of these payment options.
If this is your first order with us, and your credit / debit card billing address, or your shipping address are not within the United States, you will be required to supply front and back images of your credit / debit card by secure upload or e-mail. We will not process your order without these images. Complete instructions are provided on the order entry page, and will also be e-mailed to you, after placing your order.
We currently do not accept credit / debit cards or checks for orders associated with Indonesia, Singapore, Nigeria, and all former Soviet Union countries. We only accept payments by wire, for shipments involving those countries.
A: If your card is declined, we will notify you by e-mail and via your order’s status online, and allow you two business days to reply with instructions and / or to supply a different card or payment method. We will hold any inventory on your order during that time period. If you do not reply within two business days, any inventory will be removed from your order, and either moved to the next waiting customer, or if none are waiting, back to warehouse inventory, and your order will be cancelled.
: We accept American Express, Discover, Visa, and MasterCard credit and debit cards. Apple Pay, Google Pay, Stripe Payments You may also purchase by pre-paying with a check, money order, or wire transfer (a $25.00 fee is added to wire transfer orders.) Government and educational organizations may purchase up to $2500 on Credit card after that a ACH or wire is required. Businesses which have submitted a credit application and have been approved, may also purchase on up to $2500 on Credit card and ACH or wire after that.
All of these forms of payment are accepted right here on the website. When checking out, our order form will allow you to select any of these payment options.
If this is your first order with us, and your credit / debit card billing address, or your shipping address are within the United States, you will be required to supply front and back images of your credit / debit card and Identification card by secure upload or e-mail. We will not process your order without these images. Complete instructions are provided on the order entry page, and will also be e-mailed to you, after placing your order.
We currently accept credit / debit cards or checks ACH payment in USA only . We do not export or be involved in exporting process.Ship only to a USA address in lower 48 States.
A:We collect US sales tax for shipments to Connecticut and Hawaii. We do not collect tax for any other states at this time. Your shopping cart will show you the total tax for your order after you’ve submitted your shipping information, prior to submitting your order. We do not collect tax, VAT, duties, etc., for any shipments outside of the US, and our item prices do not include them.
A:We collect US sales tax for shipments to Connecticut and Hawaii. We do not collect tax for any other states at this time. Your shopping cart will show you the total tax for your order after you’ve submitted your shipping information, prior to submitting your order. We do not collect tax, VAT, duties, etc., for any shipments outside of the US, and our item prices do not include them.
In stock orders and all factory direct shipments:
Due to the speed of our service, orders for in-stock items and factory direct shipments cannot be cancelled. Please do not ask us to do so as it is impossible. If you decide after ordering, that you do not want the item(s) ordered, you can refuse delivery and will receive a refund minus freight and handling charges, and a 35% restocking fee. Internationally shipping orders and orders shipping via US Mail cannot be cancelled once the items have left the warehouse for the freight forwarder, without incurring freight charges and a 35% restocking fee. If we have already charged your credit / debit card and you dispute the charge without allowing us at least 45 days to perform a refused shipment refund, a $10.00 chargeback rebuttal fee will be deducted from your refund (or charged to your card.)
Out of stock orders:
You are free to cancel your order after one business day without penalty, assuming stock has not arrived. If stock has arrived, then your order cannot be cancelled as noted above. To cancel an out of stock order, simply click the “Cancel Order” button displayed on your order’s status page. If the button is grayed out or doesn’t appear, that means one business day hasn’t elapsed, or the order has either shipped or is shipping and can no longer be cancelled, as noted above.
B. Software, Virtual Appliances, Extended Warranty, Training material are none Cancelable after purchase. Some items may not be cancelable or refundable after payment is made.
You must request a Return Merchandise Authorization (RMA) number to return or replace your merchandise. Please read our Return Policy for complete details. Never send your product back to the warehouse address listed on the shipping label. Returns are not accepted at our shipping warehouses. Doing so will result in a very lengthy delay in processing a refund, or possibly no refund at all. After you’ve requested an RMA number, we will provide you with the proper return address.
We generally Ship via USPS ground service free of Charge.
You can choose any tier or tier two carries for your products to be shipped.
We do not ship international unless you have a had account with us for a long time.
Return Questions:
A:We accept returns within 30 Days of order deliver and do not charge for return shipping charges.
DOA or otherwise if you are not satisfied with the products return it to us.
We maintain the right to replace or refund your returns.
Refunds Questions:
All payments will be refunded within 30-days or unless other arrangement has been made.
We Charge a %25 Restocking/ Administrative Fee for all canceled orders, unless other arrangement are made.